Let's answer your questions before you go.

You can book by contacting us via WhatsApp or using the reservation form available on each tour page. Our team will confirm availability and send you all the necessary details.

Yes. A deposit is required to confirm your reservation. The remaining balance is paid on the day of the tour before departure.

Cancellations made more than 48 hours in advance may receive a partial refund. Late cancellations are non-refundable.

Yes, we offer pickup from most hotels within the urban area of Huaraz. If your accommodation is outside this area, we will arrange a convenient meeting point.

Tours operate rain or shine. However, if before leaving Huaraz the weather conditions are considered unsafe by our guides, the tour will be rescheduled.

We recommend bringing water, sunscreen, sunglasses, a hat, warm clothing (especially for high altitudes), a rain poncho, comfortable trekking shoes, and a camera.

Most full-day tours include a stop at a tourist restaurant where you can have lunch. Check the specific tour details to see what is included.

To avoid delays for the group, transportation cannot wait. We recommend being ready at least 10 minutes in advance.

Yes, it is recommended. Huaraz is already at high altitude and many routes go much higher. If you have just arrived, consider starting with easier activities and leaving more demanding hikes until after proper acclimatization.

Tell your guide or the person responsible for the service immediately. You should not ignore symptoms of altitude sickness or continue a demanding activity if you do not feel well. Safety should always come first.

It depends on your experience, fitness level, acclimatization and available days. If you are unsure, message us with how many days you will be in Huaraz and the type of activity you want, and we can help you compare easier and more demanding options.

On a shared service you travel with other passengers and the schedule follows an established operation. A private service offers more flexibility for your group and can better adapt to specific needs, depending on the selected route.

The meeting location depends on the service you booked. Some experiences include coordinated pickup while others use an established departure point. Check your booking confirmation and ask us before departure if anything is unclear.

Payment options may vary depending on the service. During the booking process we will tell you which options are available and whether any payment is required to confirm your place.

We recommend booking in advance, especially during busy periods or if you need a private service. Availability can vary by route, season and type of transportation.

Mountain weather can change quickly, even during the same day. Bring protection for sun, rain and cold, and dress in layers so you can adjust to changing temperatures.

For hikes and trekking we recommend comfortable footwear with a good sole and grip. More demanding routes or mountaineering activities may require specific equipment, so always check the requirements of the experience you want to do.

It depends on the route, altitude and each person's physical condition. Before booking, tell us the ages of the participants and the type of activity you want so we can help you choose an appropriate option.

Yes. If a medical condition, injury, allergy or physical limitation could affect a high-altitude activity, it is important to mention it before booking so the suitability of the experience and any necessary precautions can be considered.

Yes. You can organize different tours, hikes, transfers or services during your visit. When choosing the order, it is useful to consider acclimatization, the difficulty of each route and how many days you have.

Yes, Kanan offers transportation options. You can ask about transfers and transport services depending on the route, schedule and number of passengers.

Ideally, include the date, number of passengers, route or service you are interested in, pickup location and any special requirements. If you are not sure which route to choose, you can also tell us how many days you have and the type of experience you are looking for.